Video Tutorials

Short walkthroughs to get you up and running with Support Lane.

Tutorial 1

Managing Customers

Learn how to view your customer list, search for existing customers, and add new ones with phone numbers and email addresses.

Tutorial 2

Managing Vehicles

See how to add vehicles, link them to customers, and use VIN decoding to automatically fill in make, model, year, and more.

Tutorial 3

Service Templates

Create reusable service templates with parts, labour, fees, and sublets, so that you never have to re-enter the same details twice.

Tutorial 4

Jobs Board

Track every job through your shop on a drag-and-drop Kanban board. Switch pipelines, filter by technician, and create new jobs.

Tutorial 5

Working on a Job

Dive into a single job: move it through pipeline stages, add services from templates, view line items, add notes, and mark work complete.

Tutorial 6

Invoices

Create estimates and invoices right from the job page, set due dates, apply taxes, send to your customer, and track payment status - all without leaving Support Lane.