Privacy Policy

Last updated: March 17, 2026

This privacy policy describes how Support Lane Software Ltd ("we", "us", "our") collects, uses, and protects your personally identifiable information ("PII") when you use the Support Lane platform and related services.

What personal information do we collect?

When using Support Lane, you or a service provider acting on your behalf may provide:

• Name and contact information (email address, phone number, mailing address)
• Vehicle information (year, make, model, VIN)
• Appointment and service history
• Communications sent through the platform (email, SMS)

When do we collect information?

We collect information when you:

• Book an appointment online or through a service writer
• Provide your contact details to a shop that uses Support Lane
• Communicate with a shop through the platform (email or SMS)
• Access the customer service portal

How do we use your information?

We use the information we collect to:

• Manage appointments and vehicle service records
• Send transactional communications including appointment confirmations, reminders, and service updates via email and SMS
• Enable communication between you and your auto shop
• Process invoices and payments
• Improve the platform and customer experience

SMS Communications

If your phone number is provided to a shop using Support Lane, you may receive transactional SMS messages related to your vehicle service. These include appointment confirmations, reminders, rescheduling notices, and service updates.

• Message frequency varies based on your service activity
• Message and data rates may apply
• Reply STOP to opt out of SMS at any time
• Reply HELP for assistance
• We do not sell, share, or use your phone number for marketing or promotional SMS

How do we protect your information?

Your personal information is stored on secured systems accessible only by authorized personnel who are required to keep the information confidential. We implement security measures including encryption in transit and at rest to maintain the safety of your personal information.

Payment transactions are processed through third-party payment providers and are not stored on our servers.

How to delete your information

To request deletion of your personal data, please contact us at support@supportlane.io with the subject "Data Deletion Request". We will process your request within 7 business days.

Do we use cookies?

Yes. We use cookies to maintain your session and remember your preferences. Cookies are essential for the platform to function. We do not use cookies for advertising or third-party tracking.

Third-party disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating the platform (such as hosting providers and payment processors), so long as those parties agree to keep this information confidential.

We may release information when required to comply with the law, enforce our policies, or protect our or others' rights, property, or safety.

Third-party links

The Service may include links to third-party websites. These sites have separate privacy policies. We have no responsibility or liability for their content and activities.

Children's privacy

Support Lane is not directed at children under 13. We do not knowingly collect personal information from children under 13.

Data breach notification

In the event of a data breach affecting your personal information, we will notify affected users via email within 7 business days of discovering the breach.

Changes to this policy

We may update this privacy policy at any time. Changes will be posted on this page with an updated revision date.

Contact us

If you have questions about this privacy policy, please contact us at support@supportlane.io.