Everything your auto shop needs

Support Lane replaces the patchwork of tools most garage shops rely on. One platform for scheduling, invoicing, estimates, booking, customer management, and your customer-facing website.

Dashboard

Your shop at a glance

The dashboard gives you a quick overview of your shop and one-click access to your most common tasks. Jump straight to your jobs board, website editor, or create a new appointment or invoice.

  • Access every section with quick shortcuts
  • View your shop name, team, and configuration
  • Enjoy a clean home base that saves you time and money
Auto repair shop management software dashboard
Job Shop Scheduling

Visual job tracking on a Kanban board

Track every repair job through your shop with a drag-and-drop board. Columns represent stages—scheduled, in progress, waiting on parts, ready for pickup, complete—so you always know where things stand.

  • Drag and drop jobs between stages
  • Multiple pipelines for different workflows
  • Filter by technician
  • Create new jobs directly from the board
Discover more about scheduling
Job shop scheduling software - Kanban board for auto repair
Job Details

Full visibility into every work order

Open any job to see its complete picture: customer info, vehicle details, pipeline stage, assigned services, internal notes, and status controls. Move the job through stages, mark services as complete, or add notes for your team.

  • Link customers and vehicles to every job
  • Add services from your template catalog
  • Track internal notes and job statuses
  • Complete or cancel jobs with one click
Auto repair work order detail view with services and notes
Customers & Vehicles

Know every customer and every car

Keep a searchable database of all your customers with phone numbers, email addresses, and physical addresses. Link vehicles to their owners, use VIN decoding to auto-fill make, model, and year, and see the full service history at a glance.

  • Search your customer database
  • Decode VINs to get instant vehicle details
  • Link multiple vehicles per customer
  • View the full service history per vehicle
Auto shop customer management software - customer database
Service Templates

Build your service catalog once

Build your service catalog in one go—with parts, labor, fees, and outsourced work all pre-configured. Organize by category. Toggle services on or off for online booking. Add internal notes for your team. When you need a service, just pick it from your catalog.

  • Parts, labor, fees, and sublets per template
  • Categorize for easy lookup
  • Control which services appear for online booking
  • Internal notes visible only to staff
Mechanic shop service catalog and templates
Custom Workflows

Pipelines that match your shop

Not every shop works the same way. Build custom pipelines with stages that fit your process. Define automations that trigger when a job enters a stage, and set a default pipeline for new work orders.

  • Create unlimited custom pipelines
  • Name and color-code stages
  • Set step triggers for automation
  • Choose a default pipeline for new jobs
Auto repair shop workflow pipeline editor
Built-In Website

Your shop's online presence, included

Every shop on Support Lane gets a professional customer-facing website. Edit your homepage hero, services page, about section, and contact details from the dashboard. Add testimonials, social media links, and your shop logo.

  • Edit your homepage, services, about, and contact pages
  • Showcase customer testimonials and reviews
  • Integrate with social media
  • Support custom domains
Discover more about online booking
Auto shop website builder - configure your online presence

Ready to simplify your shop?

Stop juggling spreadsheets, paper work orders, and separate invoicing apps. Support Lane brings it all together.

Get started free