Everything Your Shop Needs

Support Lane replaces the patchwork of tools most garage shops rely on. One platform for scheduling, invoicing, estimates, booking, customer management, and your customer-facing website.

Dashboard

Your Shop at a Glance

The dashboard gives you a quick overview of your shop and one-click access to your most common tasks. Jump straight to your jobs board, website editor, or create a new appointment or invoice.

  • Quick-access shortcuts to every section
  • See your shop name, team, and configuration
  • A clean home base that gets out of your way
Auto repair shop management software dashboard
Job Shop Scheduling

Visual Job Tracking on a Kanban Board

Track every repair job through your shop with a drag-and-drop board. Columns represent stages - Scheduled, In Progress, Waiting on Parts, Ready for Pickup, Complete - so you always know where things stand.

  • Drag and drop jobs between stages
  • Multiple pipelines for different workflows
  • Filter by technician
  • Create new jobs directly from the board
Learn More About Scheduling
Job shop scheduling software - Kanban board for auto repair
Job Details

Full Visibility Into Every Work Order

Open any job to see its complete picture: customer info, vehicle details, pipeline stage, assigned services, internal notes, and status controls. Move the job through stages, mark services as complete, or add notes for your team.

  • Customer and vehicle linked to every job
  • Add services from your template catalog
  • Internal notes and status tracking
  • Complete or cancel with one click
Auto repair work order detail view with services and notes
Customers & Vehicles

Know Every Customer and Every Car

Keep a searchable database of all your customers with phone numbers, email addresses, and physical addresses. Link vehicles to their owners, use VIN decoding to auto-fill make, model, and year, and see the full service history at a glance.

  • Searchable customer database
  • VIN decoding for instant vehicle details
  • Link multiple vehicles per customer
  • Full service history per vehicle
Auto shop customer management software - customer database
Service Templates

Build Your Service Catalog Once

Create reusable service templates with parts, labour, fees, and sublets pre-configured. Organize them by category, toggle them for online booking, and add internal notes for your team. When it's time to add a service to a job, just pick from your catalog.

  • Parts, labour, fees, and sublets per template
  • Categorize for easy lookup
  • Control which services appear for online booking
  • Internal notes visible only to staff
Mechanic shop service catalog and templates
Custom Workflows

Pipelines That Match Your Shop

Not every shop works the same way. Build custom pipelines with stages that fit your process. Define automations that trigger when a job enters a stage, and set a default pipeline for new work orders.

  • Create unlimited custom pipelines
  • Name and color-code stages
  • Set step triggers for automation
  • Choose a default pipeline for new jobs
Auto repair shop workflow pipeline editor
Built-In Website

Your Shop's Online Presence, Included

Every shop on Support Lane gets a professional customer-facing website. Edit your homepage hero, services page, about section, and contact details from the dashboard. Add testimonials, social media links, and your shop logo.

  • Editable homepage, services, about, and contact pages
  • Customer testimonials and reviews
  • Social media integration
  • Custom domain support
Learn More About Online Booking
Auto shop website builder - configure your online presence

Ready to Simplify Your Shop?

Stop juggling spreadsheets, paper work orders, and separate invoicing apps. Support Lane brings it all together.

Get Started Free